Virtual Urgent Care Services
If you're feeling under the weather, CareWell now offers virtual care services in Massachusetts so you can skip the wait and avoid the trip to the clinic. This option is designed for common illnesses and minor conditions that do not require an in-person exam. You can connect with a provider quickly to receive guidance and treatment from wherever you are.
Our virtual urgent care services make it easier to get care when you need it. Whether you are dealing with cold symptoms, skin irritation, or general discomfort, a virtual visit can help you start feeling better without travel or long waits.
The high-quality care you need is just a call away.
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What Is Virtual Care?
Virtual care is a way to see a healthcare provider without going to a clinic. You connect through a video call, allowing providers to review your symptoms, perform a virtual exam, answer questions, and recommend treatment from home.
How Virtual Urgent Care Works
Many patients use virtual visits as a first step when they are unsure if in-person care is needed.
A typical visit is simple:
- Schedule your virtual visit online
- Join a video call with a provider at your scheduled time
- Discuss symptoms during your virtual medical consultation
- Receive guidance on next steps
- If medication is prescribed, prescriptions will be sent directly to your preferred pharmacy
Benefits of Virtual Urgent Care
Virtual care offers a convenient way to manage minor health concerns. Additionally, an online doctor visit can help you address symptoms early before they become more serious.
- Care from home without travel
- Shorter wait times than most clinics
- Access to providers for non-emergency conditions
- Secure and private consultations
Conditions Treated Through Virtual Urgent Care
A virtual care visit is best for non-emergency conditions that can be evaluated without a complete physical exam, including but not limited to:
- Cold, flu, cough, and respiratory infections
- Headache and Migraine
- Nausea, Vomiting, and Diarrhea
- Allergies and asthma symptoms
- Skin conditions such as rashes or infections
- Minor aches, sprains, and joint pain
- Pink eye and minor eye irritation
- Swimmer’s Ear
- Urinary tract infections
When an In-Person Urgent Care Visit Is Needed
Virtual care works well for many concerns, but some symptoms require an in person exam or testing. An in person urgent care visit is recommended when you:
- Require lab work, imaging, or other urgent care testing services
- Experience severe or worsening symptoms
- Experience concerning symptoms such as shortness of breath or chest pain
- Have a significant injury such as deep cuts, possible fracture, or head injury requiring hands-on care
For children with certain conditions, in-person pediatric urgent care may also be recommended.
Insurance Coverage for Telehealth Visits
Most insurance plans – including Medicare – cover telemedicine services for common medical concerns. However, coverage can vary depending on your provider and plan. At CareWell, we accept most major health insurance plans and offer affordable options for patients without coverage.
How to Book a Virtual Urgent Care Appointment
Getting started is quick and simple.
- Schedule your visit online
- Receive a secure link by text or email
- Join your appointment using your phone, tablet, or computer
- Connect with a provider at your scheduled time
What You Need for a Virtual Visit
- Device with a camera and microphone
- Stable internet connection
- Photo ID and insurance information*
- List of medications and medical history
*If the patient is under 18, a parent or guardian must also be present during the virtual visit.
Preparing for Your Virtual Care Visit
- Choose a quiet, private space
- Be ready to describe symptoms and when they started
- Keep medications and health details nearby
Common questions about online urgent care
How can I make the most of my virtual urgent care visit?
Find a quiet space and be ready to explain your symptoms clearly. Having your medical history and medications nearby helps the provider give appropriate guidance.
Can family members join my virtual appointment?
Yes. Family members can join for support or help manage care. For patients under 18, a parent or guardian must be present.
How do I know if my condition requires in-person urgent care?
If symptoms are severe, worsening, or require testing, an in-person visit is needed. You can start with virtual care and be directed to the right next step.
What conditions can be treated during a telehealth visit?
Many minor illnesses and conditions can be treated, including colds, skin issues, and allergies. Providers will recommend in-person care if needed.
Get virtual urgent care
At CareWell, we make it easy to get care without leaving home. Our virtual urgent care services are available in Massachusetts seven days a week, from 8 a.m. to 8 p.m., and can be accessed using a smartphone, tablet, or computer with video capability.
If your provider recommends follow-up care or in-person testing, you can visit one of our urgent care clinics near you for additional urgent care services.
