Virtual Urgent Care

Feeling under the weather? CareWell is excited to offer virtual care services in Massachusetts to help you avoid the wait and car ride.

Our virtual urgent care visits can help you quickly and effectively address a range of primary care injuries and illnesses without leaving home.

The high-quality care you need is just a phone call away.

What Is Telemedicine in Massachusetts?

Telemedicine is your gateway to fast, effective healthcare at home. In Massachusetts, our innovative service connects you to board-certified providers and skilled clinical staff through video calls or phone consultations.

What Does Telemedicine Mean?

Imagine getting the exact medical care you need with the hassle of travel or waiting rooms.

That’s telemedicine.

It’s a convenient, time-saving way to address your health care concerns—whether you’re struggling with a minor illness, infection, or injury or need follow-up care or medical advice.

Benefits of Telehealth

Telehealth urgent care offers a range of benefits, making healthcare more accessible and efficient for you:

• Secure, high-quality care from home
  Experience the same exceptional care you’d expect in person, securely, and from home. We are dedicated to meeting your unique needs through secure video calls and phone consultations.
• Prompt care, without the wait
  Skip the waiting room and drive with virtual urgent care services that fit your schedule and needs.

What Can I Use Telemedicine For?

An online doctor appointment is a terrific alternative for several conditions, including but not limited to:

• Allergies and Asthma
• Cold, Cough, and Flu
• Earache and Swimmer’s Ear (Age 2 and older)
• Fever, Headache, and Migraine
• Animal/Insect Bites and Stings, and Tick Bites
• Joint Aches and Pains
• Nausea, Vomiting, and Diarrhea
• Pink Eye and Stye
• Skin Conditions (Dermatitis, Eczema, Hives, Poison Ivy/Oak, Psoriasis, Rash, Ringworm, Sunburn, Shingles)
• Sore Throat
• Sprains and Strains
• Adult Female Urinary Tract Infections
• Yeast Infections

When Should I Book an In-Person Appointment?

While a virtual urgent care visit is an excellent option for many minor injuries, illnesses, and infections, in-person urgent care services are sometimes necessary for comprehensive care.

Walk-in to your nearest CareWell Urgent Care center or save time by saving your spot in line if:

• You need labs, x-rays, or a medical procedure.
• You need an evaluation of sensitive areas or severe symptoms.
• You are experiencing a severe headache or dizziness.
• You are experiencing an eye injury or vision loss.
• You are experiencing chest pain, respiratory distress, or stroke-like symptoms.
• You have a child (under age 16) with a urinary tract infection (UTI) or (under age 2) with ear pain.
• You are a biological male with a urinary tract infection or erectile dysfunction.
• Concerns about STI exposure

Does Medicare Cover Telemedicine?

Yes, Medicare generally covers telemedicine urgent care visits for office visits, mental health services, and certain diagnostic services.

Book a Telehealth Appointment

Booking a virtual urgent care visit with CareWell is easy:

What Do I Need to Book a Virtual Urgent Care Appointment?

• Technology
  Ensure you have a device (e.g., smartphone, tablet, or computer) with a camera, microphone, and speaker. Test your internet connection.
• Driver’s License and Proof of Insurance
  Prepare photos of your license and both sides of your insurance card. No insurance? Our Prompt-Pay Program is an affordable alternative.

*If the patient is under 18, a parent or guardian must also be visible during the online doctor visit.

How to Prepare for a Telemedicine Appointment?

• Medical History
  Have yourmedical history, list of current medications, and a description of your symptoms ready.
• Location
  Choose a quiet, private space for your consultation.
• Save Your Spot
  Pre-register online to save your spot in line. We offer virtual care visits every 15 minutes during business hours. We’ll send you a virtual visit link via text or email.

If you encounter technical issues with your connection or software, don’t worry, your virtual urgent care visit can often still be conducted via a regular phone.

Medical Care Is Within Reach—and Virtual

Our virtual urgent care visits are available in Massachusetts seven days a week, from 8 a.m. to 8 p.m., and can be accessed via a smartphone, tablet, or computer with video capability.

We’re committed to providing exceptional, accessible, and affordable care.