Virtual Urgent Care

If you're feeling under the weather, CareWell now offers virtual care services in Massachusetts so you can skip the wait and avoid the trip to the clinic.

You can get fast, effective help for primary care injuries and illnesses through our virtual urgent care visits, all from the comfort of your home.

The high-quality care you need is just a phone call away.

What Is Telemedicine in Massachusetts?

Use telemedicine to get fast, effective care at home. In Massachusetts, you connect with trusted providers and healthcare professionals by video call or phone.

What Does Telemedicine Mean?

Imagine getting the exact medical care you need with the hassle of travel or waiting rooms.

That’s telemedicine.

Save time and get care for minor illnesses, infections or injuries. Our virtual service also supports follow-up care or advice from our clinic's team.

Benefits of Telehealth

Telehealth urgent care offers a range of benefits, making healthcare more accessible and efficient for you:

• Secure, high-quality care from home
  Get the same high-quality care you’d expect in person, right from home. Our providers and staff are ready to meet your needs securely online.
• Prompt care, without the wait
  Skip the waiting room and drive with virtual urgent care services that fit your schedule and needs.

What Can I Use Telemedicine For?

An online appointment is a terrific alternative for several conditions, including but not limited to:

• Allergies and Asthma
• Cold, Cough, and Flu
• Earache and Swimmer’s Ear (Age 2 and older)
• Fever, Headache, and Migraine
• Animal/Insect Bites and Stings, and Tick Bites
• Joint Aches and Pains
• Nausea, Vomiting, and Diarrhea
• Pink Eye and Stye
• Skin Conditions (Dermatitis, Eczema, Hives, Poison Ivy/Oak, Psoriasis, Rash, Ringworm, Sunburn, Shingles)
• Sore Throat
• Sprains and Strains
• Adult Female Urinary Tract Infections
• Yeast Infections

When Should I Book an In-Person Appointment?

While a virtual urgent care visit is an excellent option for many minor injuries, illnesses and infections, in-person urgent care services are sometimes necessary for comprehensive care.

Walk-in to your nearest CareWell Urgent Care center or save time by saving your spot in line if:

• You need labs, x-rays, or a medical procedure.
• You need an evaluation of sensitive areas or severe symptoms.
• You are experiencing a severe headache or dizziness.
• You are experiencing an eye injury or vision loss.
• You are experiencing chest pain, respiratory distress, or stroke-like symptoms.
• You have a child (under age 16) with a urinary tract infection (UTI) or (under age 2) with ear pain.
• You are a biological male with a urinary tract infection or erectile dysfunction.
• Concerns about STI exposure

Does Medicare Cover Telemedicine?

Medicare usually covers telemedicine urgent care visits for office checkups, mental health support and some diagnostic services with our clinic’s providers.

Book a Telehealth Appointment

Booking a virtual urgent care visit with CareWell is easy:

What Do I Need to Book a Virtual Urgent Care Appointment?

• Technology
  Ensure you have a device (e.g., smartphone, tablet or computer) with a camera, microphone and speaker. Test your internet connection.
• Driver’s License and Proof of Insurance
  Prepare photos of your license and both sides of your insurance card. No insurance? Our Prompt-Pay Program is an affordable alternative.

*If the patient is under 18, a parent or guardian must also be visible during the online visit.

How to Prepare for a Telemedicine Appointment?

• Medical History
  Have your medical history, list of current medications and a description of your symptoms ready.
• Location
  Choose a quiet, private space for your consultation.
• Save Your Spot
  Pre-register online to save your spot in line. We offer virtual care visits every 15 minutes during business hours. We’ll send you a virtual visit link via text or email.

If you encounter technical issues with your connection or software, don’t worry, your virtual urgent care visit can often still be conducted via a regular phone.

Medical Care Is Within Reach—and Virtual

Our virtual urgent care visits are available in Massachusetts seven days a week, from 8 a.m. to 8 p.m., and can be accessed via a smartphone, tablet or computer with video capability.

We’re committed to providing exceptional, accessible and affordable care.

Your Questions Answered

How can I make the most of my Virtual Urgent Care visit?

To get the best results from your virtual appointment, set up in a quiet, well-lit space and have a detailed list of your symptoms ready, including when they began and anything that makes them better or worse. Keep your current medications nearby, along with any key details about your medical history. This helps our specialists provide focused, personalized care in real time.

Can family members join my virtual appointment?

Yes, of course! No matter if you want a loved one there for moral support or you’re managing care for a child or senior, we welcome family members to attend. For patients under 18, a parent or guardian must be present. Having someone with you can make communication easier and help reinforce the care plan discussed during the visit.

How can I tell if my condition is too serious for Virtual Urgent Care?

Virtual visits are great for non-emergency issues. But if you're dealing with chest pain, severe breathing trouble or signs of a stroke, go directly to the ER or call 911. When you’re unsure, start with a virtual consult—we’ll evaluate your symptoms and recommend the safest next steps based on your physical health needs.