Went in today September 5th at around 1130am and had a very pleasant experience. The two ladies at the front were very kind and helpful. We drove almost two hours for a rapid test that we needed and it was worth it. We waited about 30 minutes after filling out the online registration form (if you don't have an appointment) and the test results took about 25 minutes to show up in the patient portal that we set up while we were waiting to have the test. The MA was really kind and informative before and during the nose swab.
If you need a rapid test only certain reasons are accepted by insurance. If its not covered the test is $160.
I would suggest getting an appointment if you can because we did hear that the wait to be seen was almost 3 hours. Also they asked you get there by 6 to be seen before closing. Remember none of this is their fault. They are working IN it and trying to help as much as possible. Have patience with them and they'll have patience with you.
My wait wasn’t to long after my scheduled appointment time. The staff were absolutely amazing. Very friendly with great personalities. They were extremely caring and listened to my symptoms. It was my first time there. If ever in need again I will return.
I cannot express how grateful I am to the staff at CareWell. They stayed super late on a sunday night to make sure that I got the antibiotics that i needed. I would recommend this office to anyone! I also left my phone in the bathroom and they put it away safe and even quizzed me when i got there to ensure it was in fact my phone! Thank you all so much!
Overall experience was amazing. My daughter twisted her ankle playing we were called right in by Shane the receptionist and who was also the xray tech who did an amazing job with handling us and juggling everything else. And veronica the medical assistant was so helpful with everything also. All staff was amazing!!
I would truthfully give 3.5 stars. I rounded up because of how nice the staff truly are.
The people there are friendly, and I felt like they really cared. The building was new and clean, and everyone was great. However the wait time was ridiculous. I sat in a room for 35 minutes until I had to open my door and flag someone down to get seen. People came in 5 minutes after I arrived, and they were immediately helped, tested, and out the door before I even saw a doctor. That is outrageous. Then after I saw the doctor, I had to wait almost another 15 minutes to get a script. I know the office did have several people there, and you were busy. But to prioritize genetic Covid testing for two people who acknowledge they didn't have it over actual people who needed medical attentions is obscured.