Came here once and my sick child received stellar treatment within a reasonable time, even though they were busy. The nurse was so compassionate, I’ve never seen someone be so patient with a kid who hates nasal swabs, she did it so gently and didn’t force anything. Amazing. You could tell she really felt for the kid. The Dr was good too. Knowledgeable and a sense of humor. This place really helped us out in a pinch. Plus they had a bunch of drug tests to do and even with a couple hours to close the receptionist was able to get all patients seen or scheduled for the AM. And yes we had to wait, that’s normal these days not just to here.
I used them once in the middle of 2021 and they were attentive and quick. Fast forward to December 2022 and they’ve been closed twice when I tried to go in person and don’t answer the phone frequently (does that mean they’re closed). The latest annoyance was showing up and I was being checked in someone walked from the back office and told the receptionist they couldn’t take any more patients. Like… what the heck… how does the second largest city in New England have so few walk in sites available and how is the service this spotty?
Nothing urgent about this place. I Have been here 3 times now. There is always an extremely long wait (3-5hrs on average) regardless if you schedule a time or walk in. This last time I walked in right when the place opened figuring it would be faster and I still had to wait for 5 hours. When they finally get you into a room it then takes another 1-2 hrs of waiting.
I do not recommend going here because of it's extremely long wait times.
Nope!! Go elsewhere!!! Over the 7 days, I have felt increasingly ill by the day, and now feel the sickest I can remember!! I am normally a very healthy person. Major chest congestion and I can not breathe without a body shaking wet hacking cough. I cough so much, my head constantly feels like it is exploding with pressure inside. I have body aches, my eyes ache, no appetite, taste and very low energy. I work in the medical profession. I take patient histories. When I finally got to an examine room (I only waited 1 1/2 hrs, pretty good compared to some reviews), I was horrified that I was barely asked any questions about my symptoms. My BP came out extremely high (174/97) which was never mentioned again the whole visit. (I told the nurse I normally have very good BP). The nurse did what I believe was an inadequate covid/flu swab which she conducted briefly because I couldn't help coughing when she stuck it in my throat and nose. So she just gave up, and of course, that came back negative, surprise!
Then the doctor cruises in, listens briefly to my chest, no other examination, no other questions. No mention of my BP. She says my chest is clear, I am not infectious, and that she was going to give me a Rx for cough medicine. I asked what was in the medicine and SHE COULDN'T TELL ME!!!!!!!!!! The DR!! did not know the active drug in the cough medicine she was prescribing. The Dr just kept telling me it was prescription cough medicine!! (BTW - the nurse didn't know what an expectorant was!!)
Ahhh, no. Don't go here. Shame on you UMass Memorial!
This is a perfect example of the dire drop in quality of health care available now! I have moved away from UMass recently because I have noticed a big drop in their quality of care.
Companies are so desperate to hire SOMEONE that they hire ANYONE, who a few years ago, may have had difficulty getting a good job, because of their lack of training or test scores. Just my opinion.
I had to literally insist on having an x-ray, which she then said was clear - surprise surprise (But I can't breathe there is sooo much congestion!!!!).
Sitting for my 1 1/2 hrs in reception I listened to the lady with glasses call people with x-ray results, and 99.9% were 'clear, no issue'. I thought that highly suspicious, especially as at another Urgent care a few yrs ago I had a completely broken wrist diagnosed as a 'sprain'. I mention this because Urgent Cares seem to suck universally.
Don't go to this place.
Young lady at the front was really nice and helpful, the older woman with glasses was Ms Grump.
I heard them complain about the efficiency of their call center, when they turned a car accident victim away (understandably they can't see car accident victims) who was in extreme discomfort, on crutches, and had obviously made great effort to get there. This poor lady said she had made an appt with the call center, and told them she had been in a car accident, and they made the appt for her. Nope! Turned away. Painfully, she left, looking lost.
I can see that the front desk are over-worked.
Not a good start if you need a sick visit, and don't expect to get the help you need.
Feeling worse today, going to ER, as my new Primary can't see me until August!!!
Love making an appointment to just wait almost 3 hours to be seen, while listen to the staff complain about how they just want to go home and are annoyed there are still people waiting to be seen (whom all have been waiting for hours also). Have a full blown eye infection and the PA wasn't going to give me antibiotics until I absolutely insisted. And don't forget the medical assistant who wrote my medication allergies on a post it note... really encouraging that is going to be noted somewhere properly. This place is a joke. Never going to this urgent care again.
