First of all I’m not giving them 1 ⭐️ it 0 but google isn’t giving that option.
On 12-14-21 between 9am-12pm
I would highly recommend staying FAR AWAY from these people and place.
They were extremely rude, and honestly I noticed it’s not even they’re fault. It’s called ignorance, complete lack of knowledge. Witch with the prices they charge it’s even more unacceptable.
I was left in my car waiting for over 3 hours without any sort of update. Not to mention I was with my 5 year old son who the front desk literally did not want to test and insisted they were not receiving his application that you can only do over the phone and they will not assist with. I drove away without a test for my son and I after waisting most of my morning there.
As we all know our citizens at the most risk are the elderly. Like the lady at the front desk who was going out of her way to tell ppl to fix and squeeze their masks and not wearing her own mask properly. As you’ll see in the images below. And just to make it all better try calling the call center.,..hopefully by the time people see this review they have made some serious changes!
I’m giving two stars since the man that helped me (Eliot, as I leaned as his rude coworker said as she yelled at him) was very nice and did his best, as for his coworker that was mean and nasty to me and her coworker and yelled at him just because he was trying to help me needs her medical license revoked, if you don’t care about your patients you don’t deserve to be in the position you’re in. I didn’t get the woman’s name but whoever was working 12/30/2021 at 2:43pm was a very disrespectful woman and should NEVER talk to a patient or coworker like that EVER. If I even come back here I’m refusing service from her because she doesn’t care about patients, only her lazy self
The medical staff that helped me were wonderful! Very caring... and I believe took care of my problem.
Whatever you do don't go here. The website states you don't need an appointment so I sent my employee there after a injury sustained at work. As soon as we walked in and the 2 ladies behind the desk finally decided to acknowledge us, as they were to busy chatting up a storm with each other to be bothered, we were asked if we had an appointment. When we indicated we had not we were seeking care for a workplace injury and the website states no appointments needed one of the ladies rudely responded "we don't do walk ins anymore you will have to go to the ER. If you want to be seen here you need to make an appointment online". The flip attitude was totally unnecessary as there was not a single soul sitting in the waiting room to be seen. It was made very clear that their conversation was more important than addressing a patient in a helpful and kind manner. Nobody can be bothered to help you make an appointment as according to Care Wells staff the policy is that patients need to leave and either go to the ER or make an appointment online because apparently the staff sitting behind the desk chit chatting are not to be bothered and there job is to turn you away at the door.
Went in today September 5th at around 1130am and had a very pleasant experience. The two ladies at the front were very kind and helpful. We drove almost two hours for a rapid test that we needed and it was worth it. We waited about 30 minutes after filling out the online registration form (if you don't have an appointment) and the test results took about 25 minutes to show up in the patient portal that we set up while we were waiting to have the test. The MA was really kind and informative before and during the nose swab.
If you need a rapid test only certain reasons are accepted by insurance. If its not covered the test is $160.
I would suggest getting an appointment if you can because we did hear that the wait to be seen was almost 3 hours. Also they asked you get there by 6 to be seen before closing. Remember none of this is their fault. They are working IN it and trying to help as much as possible. Have patience with them and they'll have patience with you.