Long waits due to high volume and need to social distance. Courteous and professional staff. Every effort made to facilitate care. Staff was kind and attentive. Questions were answered and information shared clearly and completely. I know that it would have been a quicker process if I only needed testing without a visit. A family member had a shorter experience and felt it was good. Results were delivered in a timely manner as described.
We would be happy to return here if needed. We chose this site as we couldn’t get an appointment anywhere and they did not require an appointment for an urgent test.
My wait wasn’t to long after my scheduled appointment time. The staff were absolutely amazing. Very friendly with great personalities. They were extremely caring and listened to my symptoms. It was my first time there. If ever in need again I will return.
I cannot express how grateful I am to the staff at CareWell. They stayed super late on a sunday night to make sure that I got the antibiotics that i needed. I would recommend this office to anyone! I also left my phone in the bathroom and they put it away safe and even quizzed me when i got there to ensure it was in fact my phone! Thank you all so much!
Overall experience was amazing. My daughter twisted her ankle playing we were called right in by Shane the receptionist and who was also the xray tech who did an amazing job with handling us and juggling everything else. And veronica the medical assistant was so helpful with everything also. All staff was amazing!!
I would truthfully give 3.5 stars. I rounded up because of how nice the staff truly are.
The people there are friendly, and I felt like they really cared. The building was new and clean, and everyone was great. However the wait time was ridiculous. I sat in a room for 35 minutes until I had to open my door and flag someone down to get seen. People came in 5 minutes after I arrived, and they were immediately helped, tested, and out the door before I even saw a doctor. That is outrageous. Then after I saw the doctor, I had to wait almost another 15 minutes to get a script. I know the office did have several people there, and you were busy. But to prioritize genetic Covid testing for two people who acknowledge they didn't have it over actual people who needed medical attentions is obscured.