1 star is generous. Nurses and doctors were great and very adamant. Billing department is horrendous. Not sure why my insurance card information wasn't used and I'm still seeing charges in my bank account from my visit over a month ago. Left a message and was encouraged by an automated voicemail that I would receive a call within 24-48 hours. It's been 96 hours since my call. They did manage to charge me another $25 within 72 hours of my call so props to them. All in all, this place has cost me a pretty penny of upwards of $500 - mind you, I am insured!! WebMD would never. Go to Saint Vincent's ER if you're in dire need of medical attention. Privatization has killed this business.
The two women at the front desk were very rude and unfriendly. I walked in around 7 pm, and was told there was a 3 hour wait and that I should leave. Despite their advice, I waited to be seen by a doctor, which I waited about an hour for.I feel they discouraged my need for medical attention so they would not have to stay later than closing time. In addition to their poor attitudes, they made up rules that restricted me to be seen by a doctor by myself, as I am 17 years of age. My mother accompanied me into urgent care and waited with me. She ran out to her car to get something and they locked the doors behind her. They claimed doors locked at 8 pm, even though at the time of my mother’s exit it was 7:45. After locking her out and not allowing her back in they said I was not able to be seen because laws in place restrict minors to be seen without an adult. (I go to umass, which is affiliated with this urgent care, for my annual physical alone, and have never been questioned or unable to receive medical attention. I also looked up this so called law and it says the exact opposite, saying a minor can be seen without a parent if they are suffering from an illness) After asking multiple times to let my mother back in they finally did, and I was able to be seen. This seemed so uncalled for and they carried smug expressions on their faces, suggesting they knew they were being difficult. The receptionists were horrific. However, I can say the exact opposite for the doctor who saw me, Dr. Perea, he provided me with outstanding medical attention and was very personable. If it weren’t for the horrible duo working the front desk, I would have given this a five star review, as the doctor was so helpful.
The nursing and PA service was great. The women at the front desk was horrific. I had multiple questions that I needed answered, including one on drug interactions with my antibiotic, but was never able to ask them as she cut me off every time without actually knowing what my question was. She’s a terrible person for patients to first encounter when seeking health care.
Very nice staff they were patient and put in extra effort to accommodate me.
The two at the front desk were so unprofessional and the wait time even with an appointment was long. However, the nurse was very nice and quick..