Great customer service. Everything is computerized, so no filling out a bunch of forms with pen and paper. All paperwork is filled on iPads.
I went on a Sunday when there was only one provider which increased the wait time. I sat for probably an hour plus in the waiting room
And 20-30min in the exam room.
However, it was clear they were doing their best to get everyone seen in a timely manner.
Would go again!
I was very impressed with the care and service my son received while visiting in Massachusetts. Everyone was very sweet and helpful. His diagnosis was quick and accurate.
Second time I’ve been to them in need of medical attention. The first time they brushed me off. Told me there were no foreign object in my hand, wouldn’t X-ray it or anything. It was infected and blown up. They wouldn’t treat me more than a tetanus shot. I went to South Shore Hospital only to find out I needed surgery. Strike 1,2. So the other day I go in with a scrape that turned red and didn’t look good. I was in agony. Called there. Dragged myself inside only to be told they wouldn’t see me. I need prior authorizations and I couldn’t pay out of pocket. They wouldn’t even pick up the phone to call my primary. So she tells me she can’t help and I should go. What! Really? Like I did something. I was quite controlled all things considered.
So again to south shore to be put on IV all night and massive antibiotics for days to come. Because I had cellulitis in my leg. The beach ball I was walking on gave it away. I Couldn’t walk on my leg for days and still have issues.
So sadly it took me two times to learn my lesson. They should change their name. No walk in urgent care should be posted anywhere. Also their mission statement on their site is complete BS. Nobody has ever reached out. Other patients were disgusted but the woman behind the desk found it humorous. Sad!!
I love this neighborhood health care center. I appreciate the short wait times and X-ray services. Nice to know you can run in and get an insect bite checked out with minimal
fuss.
Great experience. Susan at Desk was very helpful and pleasant. The Nurse and Dr were very knowledgeable and professional. I definitely highly recommend.
