Stood in line 3 hours in 20 degree freezing weather with my 17 year old. Took his info and told him it would be another 3 hours!!! NO swab that takes 30 seconds!!!! Had I known that standing outside from 7:30 am - 10:15 am was only to make an appointment and then be turned away?! What the heck!? Can't make an appt online, "walk in only", FOR SICK PEOPLE, children, elderly, in 20 degree weather!!!!!!!!! What is wrong with you??????? Have the decency, humanity, and consideration to at least to post this on your website so that the sick people that come to your for help and make an informed decision. Like whether or not the 90 year old lady wants to stand out in the freezing elements for 3 hours, or the 3 year old little girl who is running a fever waits outside for 3 hours!!!!!
ONE STAR IS TOO MUCH to leave for a review for your "service", rather lack of service! Your staff act like they're doing us a favor, and I sympathize knowing their understaffed, but there is absolutely NO EXCUSE for this egregious absence of communication to the public.
Caring staff, easy in & out process. Wait times are as to be expected with Covid and the holidays, understandably extremely busy - but very pleased with the services overall. Specifically PA Whitney, she was absolutely the best. I was very happy with the care I received.
Props to the staff here!!! Was visiting from out of state and went as a walk in. When I first went I was told I could be seen but it would be quite a wait, and to come back first thing in the morning. Went back in the morning and was taken care of very quickly. Friendly staff and attentive doctor. They also made my daughter feel comfortable while I was being seen. Great experience.
I don't know what's gone wrong with this place. They used to be very good there but I won't be back after my experience today. A waste of time & money.
I can’t even put into words how much this urgent care does a fabulous job!!! Their staff (Craig I believe his name was, and Whitney) were the most kind people that I have ever met. After trying 3 different urgent cares they were able to take me in. Thankfully since I was in so much pain. They made my visit less nerve wrecking as I’m always nervous stepping foot into any doctors office. Whitney had so much compassion for my diagnosis And really was so sweet. Thank you to your staff your hard work and dedication doesn’t go unnoticed!!