Based on 1214 reviews
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15:31 19 Feb 24
I made an appointment was in and out quick all the staff was very nice.
21:13 16 Feb 24
20:15 16 Feb 24
Little to no wait time as I reserved my appt time online ahead of time. Got two prescriptions for a horrible sinus infection, doctors note and was on my way.
20:04 16 Feb 24
The nurse was very pleasant and understanding. But the attending physician was very dismissive and rude, and she was talking to her colleague in the open about my visit, Fitchburg needs better attending physician who care about people and doesn’t look at the patient skin color, don’t work in our community if you don’t want to take care of us. It didn’t shock me about her behavior because what she had no idea that I am a veteran and I also work in the medical field too🤨but I must say the nurse she was awesome 😃
03:53 16 Feb 24
In and out very fast. Great service
21:50 15 Feb 24
22:22 06 Feb 24
Very kind helpful nurses and doctors. Diagnosed my illness and sent the recommended medications to my pharmacy conveniently
15:16 06 Feb 24
23:02 05 Feb 24
They must have new staff because the front desk staff was helpful and polite and everyone was very nice and caring
19:39 01 Feb 24
21:20 29 Jan 24
22:02 19 Jan 24
Just a great experience! Diane was fantastic 👏
13:22 17 Jan 24
My experience with Carewell Urgent Care was above and Beyond my expectation! I was given exact directions, from the gentleman answering the chat option, who greeted me at the desk upon arrival. The receptionist was attentive and helpful with the check-in process, conveying the wait time to me and, other patients (2), and those who were calling non-stop. The Medical Assistant was pleasant, very knowledgeable at taking my medical and medication history. (I have a rare Primary Immunodeficiency necessitating home antibody infusions every 10 days) that most medical professionals are not familiar with. Infections are frequent and need to be treated aggressively to avoid ER visits and hospital admissions. The Medical Assistant and PA showed sincere interest in hearing about the condition (over 400 types) with serious ramifications of untreated infections. The recommended antibiotic was sent to the pharmacy after ruling out viral sources.I had the same symptoms 3 months ago, and was seen at another carewell urgently care. A chest x-ray showed bilateral pneumonia-The same antibiotic was given I’m already feeling better and back to my job as an RN this morning. I’m grateful your staff took me seriously and the PA was amendable to the previous treatment.As a medical professional, and patient, I really felt sad when I read some of the Google reviews.. For those complaining about every little thing like waiting for 2 hrs, or they didn’t like the receptionists tone, or the “guy that opens the door?”Newsflash! Urgent Care Centers are picking up the slack for everyone! Primary Care’s, Specialists, and ER’s are so overburdened that Urgent Cares are picking up the slack! They are helping those of us who can’t even get medical care from our own specialists !Where would you go without their services? - “The Third World”???? Seriously-If you thought the care was better in the third world, you should probably go there rather than bashing Carewell!Try calling your own Doctor for 3 days with Shingles while it morphs to Cellulitis! Now you’re in the hospital on IV antibiotics!Oh-No! your IV fell out because our staff took your blood pressure over the site too many times?? Geez-we laid off our IV Nurses but our regular Nurses are being trained by watching You-Tube Videos on their own time.They can practice on you and when unsuccessful,-and they will be-you’ll need a PIC line! Your PIC line is blocked-What a shocker! We’ll insert another one- teach you how to take care of it yourself-and your discharged! Next..:When your Covid morphs into pneumonia while waiting for a call back from your Doc, as your condition deteriorates—you call 911. Welcome to the Intensive Care Unit and your ventilator! Had you gone to Urgent Care, waited a couple of hours, you could have avoided 3 months on a ventilator followed by 3 months in rehab!If you don’t like the receptionist, feel free to have a seat in your local ER for 18 hours in A-Fib!Go to the ER 4 times within one week with a 103 temp and sit in the waiting room for 12 hours-your finally seen-only to get discharged with xerox copy of generic discharge instructions for a Virus” saying take Tylenol and fluids which you already know. When your fevers get worse, you decide to go to another ER-they’ll take some blood-discharge you with the same virus instructions!2 weeks later, you receive a call to return since your bloodwork showed you have a tick borne illness that you contracted from that trip to “the third world”!!!Sorry for the rant but Carewell Urgent Care has been a lifesaver for me-so I had to take a stand!
18:37 16 Jan 24
01:26 16 Jan 24
00:05 16 Jan 24
I had a great experience this past weekend with my sick child. I saved my place in line on their website the night before and the check in process was quick and easy. Wait time was appropriate considering it’s flu season and the staff were friendly and helpful.
Erika M. Whipple
23:42 26 Dec 23
I got sick when I got home from school. The urgent Care in Fitchburg was great. They had appointments the next day. The staff were very receptive. They listen to my concerned and took good care of my needs.
20:07 06 Dec 23
First time here. I was in and out in less than an hour! My doctor (Sharon) was professional, compassionate, thorough, and listened to my concerns. The xray tech was prompt and professional. My meds were at the pharmacy quickly, and I am already feeling better! This will be my urgent care now!
12:29 30 Sep 23
Very rare that I go to an Urgent Care location. CareWell is unlike any other facility that I’ve had to use in the past for myself or my daughter. From the front desk staff to the medical assistant and the PA, they were all fantastic. Very approachable, kind, helpful and knowledgeable. No one likes to go Urgent Care, honestly you’re feeling horrible, in pain and just want to be home, curled up in a ball and in bed. They actually made it a rather quick and pleasant experience.Aislin was terrific. She was very thorough in obtaining my medical information, had a lovely and professional “bedside manner “ and made me feel at ease by spending as much time with me as she could in the exam room while I waited for the practitioner to provide preliminary lab results and complete the exam.