Everyone there was extremely Pleasant I'm the receptionist to the nurse to the doctor. I understand there will be times when you'll have to wait but this particular visit I didn't wait at all to get into a room only waited a couple minutes to see the nurse and then a couple minutes to see the doctor. And I will never be going back to Salem Hospital emergency room ever again after this wonderful experience. I can't express enough how Pleasant everyone was and when your sick that alone makes you feel better.
Facility is easily accessible, very clean and ready for incoming patients. Questionnaire was easy to fill out using the tablet provided. Was in dire need of an ultrasound, facility did not have one. The PA on duty was understanding, helpful and knowledgeable.
I have brought my son to this CareWell twice over this horrible cold and flu season. All medical staff show incredible compassion towards not just young children, but everyone. They are thorough with evaluation and the process is usually very quick. I love the online check in feature.
The people there were great. But the wait! They probably had 10 exam rooms and only one physician working them all. I kid you not, after I had my vitals taken by the nurse, I sat waiting for over an HOUR in the exam room. I know because I checked the time on my watch right after the nurse left. Totally unacceptable.
The experience was overall a great one. The staff were very pleasant and personable. Will definitely go back if needed.
