Facility is good and the staff are polite, helpful but...the online booking isn't effective or efficient. It's 50 minutes past my appointment time, and I was taken in order of patient arrival. This isn't the first time I used it and had to wait well past appointment time. I understand true urgent care but they need to reassess the online system as it's neither helpful or useful for patient care.
They really need to fix their online appointment system. Like shut it down!!! Booking an appointment online doesn't do anything for you. I arrived 10 minutes early of the scheduled time only be told that I have to sign in again and wait another hour or so. The receptionist handed me a piece of paper with super fine print highlighting time is not guaranteed, but they can bump you if you are 15 minutes late. Yet they cannot homor your booked appointment. So why offer this feature???. Shut down booking system. Save all of us the time and money. Not impressed so far. Let's hope the medical service is better.
I was very very happy with my visit today with Urgent Care Northborough. I was scene within 45 minutes. Don was extremely nice and efficient. Mandy was not only nice and efficient but also very funny which we need in this world
I thank everyone today for making my visit a good one. I would recommend Care Well to anyone. Thank you again
My experience with Dr. Price and the staff at CareWell Urgent Care in Northborough today was highly professional, prompt, and thorough. Yet I most thankful, as an employee, who suffered a minor injury at work just hours prior, to be seen and treated in less than a hour from my arrival.
As CareWell and the staff handled all the worker's comp. paperwork and protected my employee rights in making sure I wouldn't be charged a dime for the care I needed to go back to work the next day. What a wonderful community option for employees, who are susceptible to injuries at the workplace, to be able to find the protective care they need, both legally and medically.
Polite and patient staff that is clearly experienced in helping patients. Slight wait when I was there but it was worth it! Answered all of my questions, were thorough with my health checks, and gave complete explanations of my treatment, all with a smile and friendly demeanor, while maintaining professional composure. Highly recommend this urgent care.