The wait was pretty long when I got there at around 12:30pm. Otherwise everyone seemed very nice and professional. I didn’t get seen until 1:09pm. Maybe understaffed would be my guess. Though, I think it’s due to precautionary flu & Covid-19 tests before they see the patients in the patient’s room. Otherwise great service.
Improvement required from the front desk staff/system:
I walked in and got help in filling the paperwork online by a nice front desk staff (3:50 pm). Then entered another staff who got my payment card information whom I asked how much time I have to wait to see a physician. The 2nd staff told me I will be told when it is the time and asked me to wait in the car. I was wondering why I had to wait in my car in a cold afternoon, probably using a heater, when there are 10 chairs vacant in the lounge / reception area. I then started to talk with my insurance company and did not realize I got call from the Urgent care facility. I got 3 calls within 5 min between 4:01-4:06 pm. Why to call someone so frequently if the person is not able to pick call? Then I received a message within 5 min that they cancelled my appointment. When I called them back after my call to insurance company at around 4:15 pm, I was told to re-register again. So, they deleted my information within 15 min of their first call when the facility was open until 8 pm? I was not sure what kind of treatment I would get, so I went out looking for other urgent care.
Additional note: Also, they would not send you a bill and give you time to pay back unlike other organizations, but will deduct money form your debit or credit card on file. I guess if you do not have credit or debit card, you may not see a physician.
I am deeply disappointed and saddened by my recent experience this branch, which I feel compelled to share with others. I had high expectations for the care and support I would receive, but unfortunately, my experience was far from it. I am giving this urgent care only 1 star out of 5 due to the lack of empathy and professional courtesy exhibited by one of the nurses on staff.
From the moment I was admitted, I noticed that the Nurse was dismissive and seemed disinterested in my wellbeing. Rather than being attentive and compassionate, she appeared to be annoyed by my presence and treated me like an inconvenience. Her body language and tone of voice were both cold and unwelcoming, making me feel like a burden instead of a patient in need of care.
When I expressed my concerns about my symptoms and pain level, Nurse Anglea Farmer would either brush them off or provide curt, unhelpful responses. The lack of urgency and empathy was alarming and distressing.
Furthermore, she seemed to make me feel guilty for requiring her help. Rather than providing support with a gentle demeanor, she would often roll her eyes or sigh loudly, making it clear that my needs were an annoyance to her. This behavior was very unprofessional.
My experience here was marred by the utter lack of empathy and professional courtesy displayed. It is my hope that the urgent care administration addresses these issues and provides additional training for their staff to ensure that all patients are treated with the dignity, respect, and care they deserve.
Went for a pre employment physical, felt like I was in jail! Front desk person was very nice. The woman who administered my drug test basically kicked me out the facility because she was frustrated I couldn’t pee even though she said I had 3 hours. I’ve worked in healthcare for a while now and this woman was one of the rudest I’ve ever came across. Teach this women some decency or how to be polite, she clearly had a bad day but that isn’t okay at all her attitude and tone of voice is all not okay. I went back a few days later for another test and I seen her interact with another patient in the same way. People are sickly looking to be treated, and they should be treated with kindness period.
This place is terrible. Front desk associate Ginger B has the most disgusting customer service skills ever. I simply came in for a drug test with all the information need instead of helping and doing her job she proceeds to become a dunce and acts like she doesn’t know anything and push me out the door. If you don’t want to work go home if you don’t know what you’re doing get another job. There’s a sign in the front of the establishment that clearly says no rude patients so I guess that means the people that work there can be rude to the patients. It’s always the ones who look like crypt keeper who have the most attitude. Get it together goofy and do what you were paid to do.
