I went into this Urgent Care because of their great reviews online. I absolutely was not disappointed. Their entire check in process online and in person was just as I expected. My entire process was less than an hour including new patient check in, having the nurse take us back and having a doctor see us. I would highly recommend coming to this Urgent Care location.
Update 12/20/2020- I always choose this urgent care location due to their professional and kind staff. I had to take my little ones in for a covid test and although they were busy. I was able to register and get a call back to come in when they were ready for us. The front desk staff, EMT, Jennifer and NP, Emily were all so kind to my girls. They made the swabs so easy. And even though they were almost closing I never felt rushed or pushed along. The care there was awesome and I highly recommend everyone to go there. Urgent Care Tewksbury should be proud of their amazing staff during this time!
I typically don’t leave negative reviews, however after booking appointments here today and then waiting to be seen for 45 minutes only to be told there are still 5 people in front of me and my daughter is highly disorganized and terrible patient care. They should be upfront with wait times and not allow appointments to be booked when they can’t keep up. I left after being there for an hour since there was still a long way to go. They still charged me for the copay for care they didn’t provide. I recommend using a different place if you want better patient care and communication
I was very happy with my experience at this urgent care I will definitely be going back if I need anything else
I went on 2/28/21 for the first time and had a great experience. The place is clean, the staff is wonderful. Will definitely go back!
Though the staff were all extremely helpful, having to wait for more than 7 hours was excessive. After almost 7 hours we made our way into the facility & the staff was suggesting to many walk-ins that a trip to another facility might be a better idea. I wish we were made aware of the wait as I had 2 children with me.
I understand that there is an on-going pandemic & the staff was extremely helpful & professional. I think they are doing a great job during a difficult time.