Michael and Melanie were terrific. They treated me like an adult; after my exam, Michael explained everything in detail so I understood the issues and could make informed decisions. I had complete confidence in his diagnosis and recommendations. They were both friendly, warm, and professional. A really good experience!
I was so happy with my visit. Front desk was super professional and communicative about wait times. Michael was so thorough and helpful. He gave me a really good and detailed care plan and one day later my symptoms are all gone!
I walked in at 5:30 on a Saturday and the woman at the front desk was incredibly kind and accommodating. She said they were taking a break from allowing walk ins because they were backed up, but told me I could wait. She could have easily turned me away, but instead showed true compassion. She gave me all the paperwork and registration forms to make check in faster.
I only waited for about 30 minutes before being seen by the PA who was kind, empathetic, listened to me, and helped me get the treatment I needed.
I was at a different urgent care earlier where everybody was cold, rude, actually refused to provide treatment and were unwilling to provide me with a second opinion. I’m glad I decided to go to CareWell, and will be going back if I need to in the future.
Would definitely suggest going a half hour before your appointment. Was not too busy day after the holiday weekend so that was good. Still spent about an hour overall inside. Good bedside manner and helped explain why insurance doesn’t cover.
Arrived at the location 10 minutes before close on a Sunday evening and was still seen immediately regarding an issue with my wife’s eye. The doctor was so sweet and was able to resolve the issue within minutes. Instant relief!! Not only that, but the RX we needed was filed seconds after we left the door and ready at our pharmacy 5 minutes later. What could have been an awful end of a weekend turned into an experience we are both grateful for.
The front desk and medical assistant were also prompt and friendly. Thank you!!
