From the moment I walked in I was taken care with great concern for the issues I was having. I am greatly thankful for all their help during my time of need.
I received a symptomatic rapid COVID test quickly and professionally. Its a long wait if you're asymptomatic, so get there a few hours early and expect to lose half a day. That's not their fault though, there's just so much demand.
Came in for a rapid COVID test. The staff was super friendly and professional. However, I was told the wait would be less than 45 minutes after registering. Called after waiting an hour and a half, and was told it would be about 15 more minutes. It was almost an hour after that. Seems like they should either take reservations or have better customer service in terms of estimating wait times.
Despite long lines and the need to enforce social distancing and mask wearing among largely COVID-suspect patients, CareWell made me feel safe and looked after during my appointment. They found ways to make a cumbersome process more expedient and treated me warmly, addressing my concerns efficiently and thoroughly. I hope to not need to return for COVID testing, but would absolutely go to CareWell again if the need arises.
Very slow service. We went for a 'rapid' COVID test and we waited 4 hours with only 20 people in front of us, while the nasal swap took like 10 seconds.
