The weight was pretty long. At least an hour and a half behind my appointment time. But I try to understand that’s the way things are these days in healthcare. The professionals I saw were excellent. Thorough and attentive. The only criticisms I would have is that the place is really dark inside. Why not some new lighting, something brighter it’s very dark and depressing and why are you not enforcing your mask mandate? They were several people in the waiting room without masks including a young boy who was coughing everywhere. I had to insist on waiting outside for my appointment.
Setting an appointment online was easy. There was no waiting…right on time. The receptionist was helpful. The nurse was caring. The RN was thorough and made sure I understood the diagnosis and follow-up care. This was an amazing experience!
We just had a great experience at Carewell Urgent Care in Needham. The process for getting an appointment was easy and although we had to wait a bit to be seen, my son received a thorough exam and diagnosis. Would definitely go back, especially as it is getting increasingly harder to get and appointment with our own pediatrician!
Fast efficient and thoughtful. The front desk staff is particularly friendly and knowledgeable. Sometimes the medical staff can be brisk or sharp, but I reckon it is because they have so much on the go. Still 5 stars!!
If at all possible, go to a different Urgent Care. Arrived at 6PM for an employment physical and was told the location doesn’t do physicals after 5PM despite being open until 8PM.
On the following visit had to wait outside of this Urgent Care for two hours after the posted opening time before even getting into the waiting room.
The UrgentCare is so short staffed the MD ran the front desk because there was no receptionist. If you are looking for timely care, this is not the place for you.
Additionally, the phone number posted on the door is out of service.