Above & Beyond!! Whom ever is running this clinic GREAT JOB! Friendly, organized. Hard to come across the friendlyness & the good hearted now I’m days. Thank you all for the care you provided to my father !!
Highly recommend the Needham location. They are human and treat you with care, which is more than you find at many doctors office nowadays. Online appointment process can easily be done on your phone. They were straightforward about the time it takes to get back PCR test results- which they said was unpredictable and could take from 2 to 7 days
Scheduled an appointment because of a viral cold and severe cough. Check in was smooth and staff was fairly friendly. Nurse checked and recommended X-ray (they suspected pneumonia). They told me the x-ray technician was not available at that time and told me to come back the next day. They explicitly said “any time tomorrow”. I went back at around 8:30 the next morning taking a couple of hours off from work, and was told by front desk that the technician won’t come in until 10am. At this point I was visibly sick and coughing like crazy but no sympathy or anything. I took time off from work again at around 11am, went back in again, and this time the front desk said the technician isn’t coming today and won’t be available until next week (it was Tuesday or Wednesday that day). I didn’t even have the energy to argue or confront with them. They asked me to go to the Framingham office, again no sympathy no apology. I gave up on this place and called my PCP and was able to get an appointment the next day. The only reason I went here is because it’s close to our house and we just moved to Needham and don’t have PCP nearby. But I will avoid this place in the future.
The manager is awful and she is not nice. She was not willing to explain anything, we all understand this special situation, but she also use bad attitude towards patient. I do not recommend people went there. If no one went there, they could get best rest because they don’t want to open anymore.
Staff was very nice and helpful since I arrived until I left the facilities. Everything was easy and fast. Thanks for the great service!