Guy behind the counter was short tempered, rest of staff was awesome.
I had swelling in both of my eyes and two lumps on the back of my head, so I decided to go to urgent care. I waited 5 hours in the parking lot and when I went in I had to wait 30 minutes in the lobby. When I finally got into a treatment room, someone got my details really quickly and I had to wait 1.5 to have a nurse patrician examine me for 5 minutes. For my eyes she just said “oh there is some swelling in your eyes for that we will give you an ointment”. She didn’t even fully examine or check my lumps. She just pressed it and made me feel pain. She gave me nothing to treat my lumps and a little ointment for my eyes. After the quick examination they took 40 minutes to discharge me and allow me to leave. I spent over 7 hours at urgent care and I got there at 11:30 am and left before 6. It was a terrible experience. I would not recommend it
Wasn't feeling well and my primary care physician was closed. Had to wait quite a while due to the large volume of people wanting to get tested for covid, but in the end we found everyone to be very professional and courteous. Had results quickly once we were able to see the on duty physician, who was extremely helpful.
Would definitely return here if I needed to.
The office was very organized and helpful. Their procedures insure minimal contact between patients. The staff was incredibly helpful. Keeping me informed the entire time. I don’t want to be sick, but if I need an urgent care I will do everything to find a care well. The Marlborough office was great. That you guys, you really are heroes!!!!!
Had a very good experience with CareWell. Needed to get rapid covid-19 test. Even though I had to wait after registration about 4 hours, but for your convenience and for safety you can leave (stay home or do your errands), they will call you 30 minutes before you could arrive for test. Well organized system. Yes long wait, but what can we do? We are living in such a difficult pandemic time, we need to be patient. Doctor spent decent amount of time asking me questions and answering on mine. I received a test results in 30 minutes after they were taken. Thank you CareWell!