I’ve been a frequent patient at the Lexington care well for a couple of years now and I’ve had consistently great experiences. They have a real breadth of staff who all possess high level communication and people skills as well as trade skill sets. I feel like the operation is well run and organized better than at some hospitals I’ve visited in previous years. I’ve been there for a range of services and issues and each one was addressed professionally and skillfully. I’m confident in their abilities, and actually look forward to my visits. I don’t have to rearrange my schedule to get a visit and I always leave feeling like I accomplished what I needed to do efficiently and pleasantly. Thank you and keep up the great work!
The RN named “Mary” is absolutely AWESOME. She has patient care down pat. Very kind, gentle and humorous. The appointment went extremely well.
The front desk guy (cant recall his name) was very friendly and efficient! Amy kept me entertained while doing her job. Both Amy and Melissa were excellent! I was in and out quickly! Thank you for all your help!
The wait was a bit longer initially than expected.
Once moved into the exam room, things snowballed into much the desire attentive care, which was worth the wait. The RN who screened my son was energetic, despite being after 730pm. She approached my son with such enthusiasm and a shocking personality, it removed the thought we’ve waited longer than expected.
During the transition to the PA, the nurse exited the room and quickly return wondering if we’ve wanted ice pops. As an 80s baby, my childhood returned because I was offered one. Even without dinner, we were satisfied and were content.
The PA entered, greeted us, excused herself for the delay, and proceeded to assess my son’s complaint. The PA involved me (parent) in the treatment. Most importantly, the PA’s attention was on my son, and his voice. I felt as if he was respected as a person, not a number. To have an opportunity to be heard and valued, is a blessing.
The radiology tech even calmed my son during his images and allowed me to maintain line of sight on him. This is integral and eases the helpless feeling parents have while getting the care their child needs.
Leaving CareWell (Lexington) provided my son with urgent care, you could feel. From the radiology tech giving us a CD of images, to the PA’s insightful attitude, and the Nurse’s energy. This is how health care should be. Simple and therapeutic. Thank you!
Wonderful staff - they treated our 2 year old and made her forget all about her “boo boo” with popsicles and stickers and bubbles. She turned out to be fine and we’re so thankful we took her here to get checked out!