Matt listened to me and was authentically caring. Him and the rest of the staff gave me a good experience. I would return again.
Excellent care all around. Thank you to everyone who assisted me today.
It’s OK, not particularly professional and not particularly unprofessional. If you are older you can count on being called, Luv, or Sweetie, or Deary. Which I find disconcerting.
Last Thursday night 2/17 my friends injured her hand teaching a fitness class. . It was about 7:30 p.m. and my first thought after a nurse that was in the class cleaned her up. We had to take her to get it looked at and ensure it did not need stitches. The first place I thought of close by was Carewell in Lexington. The place I frequent when I have any medical needs. I called on my way to let them know we were on our way. We arrived about ten minutes before closing. They could not been nicer and more professional. Katie and Safaa helped with checking her in and quickly got her settled with the Doctor. She received great care from the Doctor on duty and we never felt rushed or anything. They took care of her hand and we left. The entire staff working were all amazing and for this reason I always recommend & go back to this location. Thank you for always providing a world class customer experience.
I've always had an excellent experience at this urgent care.