CareWell Urgent Care
Reviewed from Google

4.4 out of 5 stars

A B
A B

1 out of 5 stars

posted 1 month ago

Today I made an appointment with this location for my daughter who passed out. The appointment was for 4 pm. The appointment was made in the morning. We reached at the location at 3.55 pm. There was no one on the front counter. I noticed a lady sitting inside. I told her that we are here for 4 pm appointment. She said she will be right out. She just sat down and never showed up until 4.20 pm. By then there were 4 other patients. When the lady came out and saw 4 patients, her face went into an anxiety mode. It was clearly evident that she was not happy seeing so many patients. She asked my daughter what happened. We informed her that she passed out. She completely refused to provide any treatment. She said they do not have provision for labs for x Ray’s. She did not even agree to do basic vital check. She literally FORCED US TO LEAVE.

When we booked the appointment we clearly mentioned the reason for our visit and that we wanted to see a doctor. If they did not have the facility to do anything then why did they not call us and inform that they will not be able to provide the treatment. We drove 40 miles each way to make it there.

They were very irresponsible. The lady who was there was very rude, non cooperative and unprofessional.

How could they let a patient go without even checking the vitals, specially when the patient mentioned that she passed out.

Emily Durr
Emily Durr

4 out of 5 stars

posted 3 weeks ago

The wait was long, but I was a walk-in. The check-in process was easy. The staff was friendly and efficient. The doctor was great. He gave me a thorough exam and made good recommendations. I recommend this place wholeheartedly.

Kelly Rowles
Kelly Rowles

5 out of 5 stars

posted 1 month ago

Very nice and patient staff, even while shorthanded. They still had much less wait time than other local urgent care facilities. Had a very bad animal bite and they were willing to help me try to avoid having to go to the ER. I appreciated their efforts , flexibility and sound advice. I'm not very confident of quite a few doctors and I have a lot of confidence now in this facility.

Lauren Sellers
Lauren Sellers

5 out of 5 stars

posted 2 months ago

We needed to get a Covid Test for our child and we could not have asked for better care. A special thank you to Candace, our nurse, and Gianna our PA who took care of our child. Their kindness, professionalism and dedication to the people who come in for care was exceptional. Thank you!

Brant Johnson
Brant Johnson

4 out of 5 stars

posted 2 weeks ago

The staff including the Reception were all very professional and caring. They xrayed and diagnosed the problem as well as giving a solution. The wait was rather long 2+ hours because they only had 1 Dr on staff.