This was my first choice when I had an issue with my eye. I was able to schedule an appointment same day and was seen quickly. Provider was knowledgeable, personable and explained everything. There were multiple issues at the pharmacy and he went above and beyond to ensure that I could get the medication. I called back 2-3 times that day and was able to speak with him each time. The staff was always friendly and quickly handled the issue. As a healthcare provider, I appreciate the care, efficiency and willingness to assist because I know how exasperating it can be in such a fast pace environment.
One of the worst urgent care facility. Loads and loads of paperwork for any appointment, whereas others in the area are so simple to visit. They did my COVID test and I tested positive. Nobody bothered to tell me my test result. I called at least a dozen times to ask my result, but their phone lines can never be reached. After few days my town health department called me to check up on me, and I told them this is the first I am hearing that I am COVID positive. They were equally disgusted. Nobody even told my primary care physician whose name i filled in many places in their 1000 questions form.
This medical facility is putting the health of patients in serious jeopardy, they need to shut down.
p.s. The medical staff and physician were fine, no complaints there.
Scheduled an appointment for my Mother yesterday, did all the forms online set up everything, and she's been here before. Today we get in, it was two receptionists one male and one female, i had to say hi twice for one to look at us, once the male did, he checked her in, asked to wait, went to the back, came back saying we couldn't be seen because they don't take my mom's insurace. I said she has been here before, he replied saying "she should have gotten seen then", so rude, so unprofessional. My father was here last week for stitches with same insurance. It seems the satff/PA didn't wanted to see anyone more today since it was the last appointment. Someone else walked in the receptionists didnt even answer back nor acknowledge she had to keep insisting.RUDE. UNPROFESSIONAL. NOT PEOPLE THAT SHOULD BE IN HEALTHCARE. SAVE TIME AND GO TO ANOTHER PLACE. STAY AWAY.
My experience and carewell Urgent Care in Framingham was fantastic. Everyone was so helpful and professional I was blown away I would suggest this place to anyone! I would never hesitate to go there again
1 star is way to much for the service carewell urgent care Natick location. Terrible. If you are sick and look for care DO NOT GO there. They make you wait for hours eventhough there is no other patient. They don’t even bother to tell you why are you waiting, how long you’re going to wait. This place is not for health care it’s for health ruining. TERRIBLE HEALTH CARE location.