The nurse, Shawn was wonderful with my daughter! She had a traumatic experience the night before at a different urgent care facility but Shawn made it as easy as possible for my 16 month old daughter. He made a glove balloon for her to try to make her smile and was very gentle with her even when he had to do testing and she was fighting it. Very easy process. Not the quickest but the quickest process is not always the best care when it comes to health. Will definitely be visiting this facility again whenever we need to even though there are others that are closer.
This was a much better experience than going to the emergency room. It was very clean and comfortable. The staff was very pleasant and helpful. I would recommend this to anyone who needs medical assistance.
Very comfortable environment, very helpful staff. I was nervous going in because I knew I had to have blood work done. I told my nurse Meg about this and she went above and beyond to make me feel at ease. I very much appreciate how empathetic and accomodating she was, it made my experience a very positive one!
I went in for flu-like symptoms and was seen by the nurse within 5-10 minutes of my appointment. Their online check-in/appointment maker is great for letting you know the next available slot. The staff was very friendly. They had my prescription filled immediately with the local pharmacy. It was a much more pleasant experience than the ER. They have a lot of outdoor advertising for treating with sports injuries; I'm not surprised since Billerica is a sports town. I would recommend visiting this clinic, instead of waiting at the ER or hoping for your Dr's office to have time to see you.
I would definitely go here again I had to take my son in and he really didn't want to go so when we got there the wait time was very reasonable we did get there an hour before they closed they were all very pleasant they gave us the medical supplies needed for that night an the next few days so we didn't have to go searching for them at home or go to the store they also were very gentle and kind to my son it's very close to my house so it was a win-win all around for every one. thank you